Product Support
Get Help, Troubleshoot Issues, and Make the Most of Your Apps with Our Technical Support.*
Product Help Files
Before reaching out, check our product help files for quick solutions to common questions and issues. They provide step-by-step guidance to help you get the most out of our apps.
*Please note: priority support is available for users with a premium license, ensuring faster assistance.Â
Office Viewers & Editors
Productivity Apps
File Converters
How to Contact Support
If you still need assistance, feel free to contact us at [email protected] with the following details:
When contacting support, please include:
- The product name – Specify which app you need help with.
- A clear description of the issue – Outline the problem and any error messages you’ve encountered.
- Your system details – Include your Windows version and relevant hardware specs.
- Steps to reproduce (if applicable) – Describe how the issue occurs to help us troubleshoot effectively.
- Screenshots or attachments (if relevant) – Visuals can help us understand the problem faster.
- If the issue involves files – Consider uploading them to a cloud service (e.g., OneDrive, Google Drive) and sharing a link if the file size is too large for email.
Providing these details ensures a faster and more effective response.
We carefully review all emails and feedback. Our response time is typically 1-2 business days, excluding statutory holidays.
